1. Scope and Applicability
Hugo Westreicher, Gesellschaft m.b.H. (gemäß E-Commerce Gesetz §5) Wellnesshotel Cervosa, Herrenanger 11, 6534 Serfaus in Tirol, Österreich – Austria; ATU32773601, hereinafter referred to as “the website operator”, owns and operates this website.
2. Data Processing
The Website Operator collects, stores, processes and uses information about customers and visitors to its website to conduct its business activities in order to inform its customers about the packages/products / discounts / packages and services that may be of interest to them and for the creation of web statistics. The information you provide will be used to contact you if necessary, e.g. to notify you of changes in the operation of this website or to provide you with services / services that may be of use to you. The following information explains which data is collected and how it is recorded.
The data collected by the website is stored at the server web9013/Landeck. The data is stored there for a period of 5 years. Security storage is done daily.
3.1. Data Storage
- Anonymous data
- Log Data
- Personal data
3.2. Where can I view data stored about me?
According to the new GDPR (= General Data Protection Regulation), you are entitled to receive information about the data you collect, to obtain a correction, to request a cancellation, to file an opposition and to claim the right to limited processing. We take your concerns very seriously. If you would like to claim any of the above rights, please contact our company:
firstname.lastname@example.org or +43 (0)5476 6211
3.3. Viewing the recorded data by third party provider
- Seorello (SEO)
+43 (0)89 52032055
- vioma GmbH (Bookingsystem)
+49 781 31055-0
- Werbeagentur Mariacher & Friends (Newsletter)
+43 (0)5242 72525
+43 (0699) 12 60 33 45
The Website operator takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, transmission, alteration, and deletion.
The website employs the industry-standard SSL (Secure Sockets Layer) encryption. Your personal information and credit card information required in internet transactions is thereby safeguarded.
You can also help us secure your information by following some simple steps. Change your password often using a combination of letters and numbers and make sure you are using a secured web browser and update it on a regular basis.
The Website operator has taken security measures to ensure that your personal information for the intended purposes is correct, complete and up-to-date. Naturally, you have the right to access and change your information at any time. You can help us by making sure your contact information and default settings are correct, complete and up-to-date. You may also receive a copy of your personal information by contacting us at the e-mail address mentioned below.
5. Description and collection of data categories
5.1. Anonymous data
The Anonymous Data is used to anonymously analyze the usage of the Website and for related anonymous statistical purposes only. Anonymous data collected by the Website Operator includes the following (“Anonymous Data“):
- The browser type and version
- General information regarding the operating system
- The current date and time
5.2. Log Data
- Site by which the user entered the website
- Moves to other sites of this website
- Number of visited sites and length of stay
- Number of requested data
- Status of access (eg file transfer, file not found, etc.)
- IP address data, location, stored language
5.3. Personal Data
The Website Operator uses the Personal Data for the following purposes:
- To contact the user based on the user’s consent.
- Customization of the Website and its products according to the interests and preferences of You (including the selection of advertisements displayed on this Website and outside)
- General improvement of the products and services of the Website Operator.
- To ensure valid execution of the third-party services.
The Website Operator collects Your personal data, i.e. information that permits the Website Operator to identify You. The collection of such personal data is limited to data that You have provided to the Company voluntarily by entering such data in forms on the Website. Such Personal Data includes in particular:
- Name (first name)
- Surname (last name)
- E-Mail address
- Phone Number
If You do not want the Personal Data to be used for marketing purposes by the Website Operator, You may notify The Website Operator at any time, and The Website Operator will then stop using the Personal Data for such purposes.
6. Content and services of other providers
The transfer of your personal data is based on central functionalities. Your personal data will be saved on the server of a service provider using the tools listed below from this website. This is done while preserving all privacy and data security relevant aspects.
6.1. Customer Login
When you register yourself on this site, your e-mail address will first be saved, so that your new access data can be sent to you in case you should forget it. In addition, your username and password is stored to allow you to conveniently log in to your account. These data are used for the purposes described to offer you this service.
6.2. Booking Software
If you make an online booking on this website, this is done through the online reservation system Vioma GmbH. All booking data entered by you will be encrypted.
Vioma GmbH has committed to privacy-compliant handling of your transmitted data. It takes all organizational and technical measures to protect your data. Your data will not be sold, rented or otherwise made available to third parties. Transfers of personal data to state institutions and authorities are only possible within the framework of mandatory national legislation.
The Vioma GmbH is used for sending contact requests. If you send inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. This data will not be shared without your consent.
The Website Provider points out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
You can subscribe to the newsletter via this website. The system used is called Superwebmailer and was provided by Christian Sporer. Your e-mail address and your declaration of consent is needed, that you agree with the subscription to the newsletter.
After signing up for the newsletter, you will receive an email with a link confirming your registration.
You can unsubscribe from the newsletter at any time by sending your cancellation to the following e-mail address: info(at)cervosa.com. Your data, which you have sent us in connection with the newsletter dispatch, will be deleted immediately.
6.5. Analytics Software
The information generated by the Cookie about Your use of the Website (including Your IP address) will be transmitted to and stored by Google on servers in the United States. Google will anonymize the last eight numbers of the IP address. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
Google will use this information on behalf of the website operator to evaluate your use of the website, to compile reports on your website activity and to provide other services and activities in the search engine.
6.6. Facebook remarketing / retargeting
6.7. Conversion measurement with the Facebook visitor action pixel
6.8. Social Plugins
The Website uses plugins of third-party social media providers, including the following:
- Facebook (operated by Facebook, Inc. or any of its subsidiaries)
- Instagram (operated by Facebook, Inc. or any of its subsidiaries)
The Social Media Plugins of the Social Media Providers allow for special functions which You might find useful or interesting. Such special functions include, for instance, the possibility to share certain content of the Website with third parties (e.g. by using the share function of Facebook) or to highlight Your interest in the Website to third parties (e.g. by following the Company through a corresponding function of Twitter).
You are made aware of the fact that, if such Social Media Plugins are activated, Your browser automatically creates a connection to the servers of these Social Media Providers. Therefore, the said Social Media Providers may be able to collect Your data such as the IP address, the surfing patterns etc. even if You do not use their services or the respective functions and/or You are logged out of the respective website. If You are logged in at such websites, the respective Social Media Providers may identify You by a cookie set in Your browser and/or the IP address, and link Your visit of the Website to Your profile with such service. If You want to avoid the collection of such data by the Social Media Provider, You should make sure that You are logged out of the respective website of the Social Media Provider. However, even when You are logged out, the Social Media Provider may collect and/or analyse data of You due to the described implementation of the Social Media Plugin.
The Website Provider has no influence on which data the Social Media Providers collect and how such data is used by the Social Media Providers.
The Social Media Providers provide information on the purpose and the scope of the collection and usage of data by You, Your rights and the corresponding options to safeguard Your privacy. Such additional information can be found here:
- Facebook: facebook.com/about/privacy
- Instagram: help.instagram.com/155833707900388
7. Why do we collect data?
The Website Provider collects and uses your personal data in order to give you easy access to this website and to constantly improve the website and its offers. In addition, anonymous data on Your behavior is used for statistical and analytical purposes in order to optimize the web content.
In addition personalized information and offers may be shared with you and your stored data may be associated with you. For example, this means that you do not have to fill in forms more often, or you can view existing services.
This website uses third-party services, see above . In order to ensure the correct execution of these services additional data will be included.
If you are not interested in the new developments and/or would not like to receive information about new products and services, you can inform the Website Provider here at any time.
8. How is the data collected?
If you book your holiday on our website, this is done through the online reservation system Vioma GmbH. All booking data entered by you will be encrypted and sent to the partner’s server.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent. For sending the information of the forms we use an e-mail tool called Vioma GmbH. Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
A cookie (“Cookie”) is a small file which is placed on the hard drive of Your computer or device, provided that You have set the browser to accept Cookies.
Cookies help the Website Provider to analyse its Website traffic. Furthermore, Cookies let the Website Provider know that it is You who is visiting the Website. Cookies allow the Website to respond to You as an individual. The Website is programmed so that it tailors itself to the needs, likes and dislikes of You by gathering and remembering information about Your interests and preferences, all of which is done by using Cookies.
Overall, Cookies help the Website Provider to provide You with a better Website, by enabling the Website Provider to monitor which pages You find useful and interesting.
A cookie doesn’t give the Website Provider access to the computer of You or any information about You, except the data You choose to share with the Website Provider.
You can choose to accept or decline Cookies. Most web browsers automatically accept Cookies, but You can modify Your browser setting to decline Cookies if You prefer to do so. Declining Cookies may however prevent You from taking full advantage of the Website. For more information on Cookies and your browser settings please visit http://www.allaboutcookies.org/ge/
Google Analytics cookies
As stated above, the Website Provider collects standard internet log information and details of Your behaviour patterns by using Google Analytics Cookies. The Website Provider does this to improve the Website. This information does not comprise any Personal Data. Data used for analytics purposes may however be associated with Personal Data gathered from this Website or otherwise.
More information about Google Analytics Cookies can be obtained here.
9.1. Newsletter Opt-Out
To communicate important hints and information about this hotel, we offer you the opportunity to inform yourself about our newsletter service. You can sign up for this here . If you no longer wish to receive the newsletter, you can unsubscribe here .
9.2. Facebook Opt-Out
Facebook offers the ability to personalize what content you see in the future and which audiences you belong to here .
9.3. Google Opt-Out
Additional information about the Google Analytics Opt-out Browser Add-on can be obtained here.
9.4. Tip: General disabling of online advertisers
You also have the option here to exclude online advertisers from the outset.
9.5. Contact for opposition
According to the new GDPR (= General Data Protection Regulation), you are entitled to receive information about Your collected data, to obtain a correction, to request a cancellation, to file an opposition and to claim the right to limited processing. We take your concerns very seriously. If you would like to claim any of the rights above, please contact: